Thank you for shopping at Eternity Shopping! We strive to ensure your satisfaction with every purchase. However, we understand that there may be occasions where you need to return or exchange an item. Please review our refund and return policy below:

Returns

We accept returns on most items within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, damaged, or altered in any way are not eligible for return.

How to Initiate a Return

To initiate a return, please contact our customer support team at sales@eternityshopping.in within 14 days of receiving your order. Please provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide you with a return authorization and shipping instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider’s policies.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team at sales@eternityshopping.in. We will assist you in processing the exchange and provide you with further instructions.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is a result of our error (e.g., you received the wrong item or a defective product). In such cases, we will provide you with a prepaid return label or arrange for the item to be picked up at our expense.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@eternityshopping.in with photos of the damage or defect. We will assess the issue and provide you with options for a replacement, exchange, or refund.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Earrings (for hygiene reasons)
• Items purchased during clearance or sale events
• Customized or personalized items

Contact Us

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at sales@eternityshopping.in. Our customer support team is here to assist you and ensure that you have a positive shopping experience with Eternity Shopping.